c44 Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services and activities of the c44 platform. It is in effect from the moment you open an account on c44 through every transaction and gaming activity.

c44 believes that the privacy of a user's personal information is a fundamental right. We have prepared this policy so you clearly understand for what purpose your information is collected, how long it is stored, and whether it is shared with third parties under any circumstances.

You are requested to read this privacy policy carefully before using the c44 platform. By registering or logging in to the platform, you will be considered to have agreed to all the terms of this policy. This policy works as a supplement to our Terms and Conditions and is consistent with them.

2 Information We Collect

c44 collects user information through various methods. The types of information collected are listed below:

2.1 Registration and Identity Information

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID card or passport number (if identity verification is required)

2.2 Financial Information

• Details of deposit and withdrawal transactions
• Date and amount of payments made via bKash, Nagad, Rocket, Upay, or bank transfer
• Account balance and bonus-related information

2.3 Activity and Usage Information

• Gaming history, betting records, and win/loss details
• Login times, session duration, and device information
• IP address and device identification number
• Browser type and operating system information

2.4 Communication Information

• Content of communications made to customer support via live chat or email
• Issue descriptions and complaint records

3 Purpose of Data Use

c44 uses collected information only for specific and legitimate purposes. Information is used as per the list below:

3.1 Account Management and Verification

Information is used to create and manage your account, verify your identity, and prevent multiple accounts or fraudulent activity.

3.2 Processing Financial Transactions

Financial information is used to correctly process deposit and withdrawal requests and to coordinate with the relevant payment methods. Records of all transactions are kept in our secure system.

3.3 Providing Customer Support

Relevant information is used to resolve your issues through our 24/7 live chat and email support team. We ensure better service by keeping communication history in both Bengali and English.

3.4 Security and Fraud Prevention

User login information and IP addresses are monitored to detect unauthorised access and suspicious activity. Maintaining platform security is our top priority.

3.5 Ensuring Responsible Gaming

Gaming activity patterns are monitored to identify risky behaviour and provide support where needed. Our Responsible Gaming guidelines contain detailed information on this.

3.6 Promotional Communications

With your consent, your email or mobile number may be used to send bonus offers and promotional information. You may opt out of such communications at any time.

4 Data Storage and Protection

c44 follows modern technology and strict security practices to protect user information.

4.1 Encryption and Technical Protection

All data exchanged between your browser and our servers is encrypted via SSL (Secure Socket Layer) technology. Passwords are never stored directly — they are processed through a high-level hashing algorithm.

4.2 Access Control

Only authorised staff may access user information for specific purposes. A record of every access is kept and regular audits are conducted.

4.3 Data Retention Period

All relevant information is stored while your account is active. Even after an account is closed, financial transaction records may be kept for a defined period in accordance with applicable legal requirements. After that period, data is securely deleted or anonymised.

4.4 Response to a Security Breach

In the event of a security breach, c44 will notify affected users as quickly as possible and take immediate steps to bring the situation under control.

5 Sharing Data with Third Parties

c44 never sells your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances described below:

5.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and relevant banking institutions to complete deposit and withdrawal processes. These institutions follow their own privacy policies.

5.2 Technology and Service Providers

Only the necessary information is shared with gaming software providers, server hosting services, and other technology service providers. Data protection agreements are in place with all third parties.

5.3 Legal Requirements

c44 may be required to provide information in response to a court order or a legal demand from a competent authority. In such situations, only the specific information requested will be provided.

5.4 International Data Transfers

c44's server infrastructure may be located in various geographical locations. Even when data is transferred internationally, the standard of protection remains unchanged and all terms of this policy apply.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used to improve the c44 platform experience and to remember user preferences.

6.1 Types of Cookies

• Essential Cookies: Used to keep login sessions active and ensure security — the platform cannot function properly without them.
• Functional Cookies: Used to remember language preferences and account settings.
• Analytics Cookies: Collect data anonymously to understand which pages are used most.

6.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may prevent some key platform functions from working correctly.

7 User Data Rights

c44 values users having proper control over their own information. You have the following rights:

7.1 Right to Access Information

You have the right to know what information we hold about you. Upon request by email, that information will be provided within a reasonable time.

7.2 Right to Correct Information

If any information stored in your account is incorrect, you may request a correction. The correct information will be updated after identity verification.

7.3 Right to Request Deletion

You may request that your information be deleted at the time of or after closing your account. However, certain transaction records may need to be kept for a defined period due to legal obligations.

7.4 Right to Object to Data Processing

You may object to your information being used for marketing or promotional communications. Upon receiving such an objection, we will act accordingly.

7.5 Right to Data Portability

You may request your account data in a structured, commonly readable format.

8 Protection of Minors

All services on c44 are for users aged 21 and above only. Collecting information from minors or allowing them to create accounts is against our policy.

Age is verified at the time of registration and identity documents may be requested in suspicious cases. If a user creates an account using a false age, their account and associated information will be immediately closed and deleted.

As part of our Responsible Gaming approach, we remain vigilant at all times in protecting minors.

9 Policy Changes and Updates

c44 reserves the right to change or update this privacy policy when necessary. Users will be informed in a timely manner of any significant changes.

Notification of changes may be sent to the registered email address or displayed clearly on the platform. Continued use of the platform after any change will be considered acceptance of the updated policy.

The "Last Updated" date at the top of this page always indicates the most recent version. In case of any difference from a previous version, the most recent version will apply.

10 Contact and Complaints

For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact the c44 privacy team:

• Email: [email protected]
• Live Chat: 24/7 direct chat support — in Bengali and English

Our privacy team will endeavour to respond to your request on working days. More complex matters may take a little longer, but every request is treated with care.

To learn more about our services, you can read our About Us page.

This privacy policy is an integral part of c44's terms and conditions. You are encouraged to read our Terms and Conditions for details on this policy and the terms of our overall service.