c44 Terms and Conditions
Read this document carefully before creating an account or using any service on the c44 platform. By using the site, you are considered to have agreed to all the terms below.
c44 is an online gaming and sports betting platform. These Terms and Conditions ("Terms") apply to the use of all c44 services — casino games, live casino, sports betting, bonus programs, and payment services. This document serves as a legal agreement between you and c44. If you have any questions, please visit our Frequently Asked Questions (FAQ) page or contact our support team directly.
Contents
- 1. Definitions and Interpretation
- 2. Membership and Eligibility
- 3. Account Registration
- 4. Deposits and Withdrawals
- 5. Bonuses and Promotions
- 6. Gaming Rules
- 7. Responsible Gaming
- 8. Account Suspension and Closure
- 9. Privacy and Data Protection
- 10. Limitation of Liability
- 11. Dispute Resolution
- 12. Changes to Terms
Definitions and Interpretation
The following terms used in these Terms and Conditions have the meanings set out below:
"Platform"
The c44 website and mobile application (Android APK and iOS), through which members access gaming and betting services.
"Member" or "User"
Any person who has completed registration on c44 and is operating an account.
"Services"
All types of online gaming, sports betting, live casino, bonus programs, and payment facilities provided through c44.
"Wager" or "Bet"
The act of placing money on a specific outcome, where the result determines a win or a loss.
"Wagering Requirement"
The condition specifying the minimum amount that must be wagered before funds earned from a bonus can be withdrawn. For example, a 10x wagering requirement means the bonus amount must be wagered 10 times.
"Net Loss"
The amount remaining after subtracting a member's total winnings from their total losses over a given period.
Membership and Eligibility
2.1 Age Requirement
To use c44 services, a member must be at least 21 years of age. If anyone under 21 registers or uses the services, their account will be closed immediately and all transactions will be considered void.
2.2 Single Account
Each person may operate only one c44 account. If multiple accounts are found under the same person's name, they may be closed and all bonuses and winnings earned from the additional accounts may be forfeited.
2.3 Personal Use
A c44 account is strictly personal. Operating an account on behalf of a third party, depositing or withdrawing money for another person, or sharing account credentials is strictly prohibited.
2.4 Accuracy of Information
All information provided at the time of registration must be completely true and accurate. c44 reserves the right to cancel an account if false information is provided.
Account Registration
3.1 Registration Process
To register on c44, the user must provide a valid mobile number and email address. An OTP verification process must be completed at the time of registration.
3.2 Identity Verification (KYC)
c44 reserves the right to verify a member's identity at any time. This process may require a copy of a national identity card or passport. Large withdrawal amounts may be held until identity verification is completed.
3.3 Login Credentials Security
It is the member's own responsibility to keep their account password and login credentials confidential. If anyone accesses the account without authorisation, the c44 support team must be notified immediately.
Deposits and Withdrawals
4.1 Deposit Methods and Minimum Amount
The following methods are accepted for deposits on c44:
- bKash, Nagad, Rocket, Upay
- Bank transfer (major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank)
The minimum deposit for all methods is ৳300. No fee applies to deposits.
4.2 Withdrawal Methods and Processing Time
The same methods can be used for withdrawals: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 30 minutes to 3 hours.
4.3 Withdrawal Conditions
To withdraw funds earned using a bonus, the applicable wagering requirement must be met. The original deposited funds can be withdrawn at any time. However, if an active bonus is in place, the bonus may need to be cancelled before withdrawing.
4.4 Account Balance Expiry
There is no fixed expiry on deposited funds. However, for accounts that have been inactive for a long period, c44 may take specific action after giving prior notice.
Bonuses and Promotions
5.1 Welcome Bonus
New members will receive a 100% bonus on their first deposit, up to ৳8,000. To withdraw after receiving this bonus, the bonus amount must be wagered 10 times (10x). Example: depositing ৳1,000 gives a ৳1,000 bonus, making the total balance ৳2,000, and the wagering requirement will be ৳1,000 × 10 = ৳10,000.
5.2 Other Promotions
c44 regularly offers various promotions, such as:
- c44 Weekly Reload Festival: 30% bonus on any deposit each week, up to ৳5,000, wagering 15x.
- c44 Cricket Dhamaka Bonus: 50% bonus on deposits in the Sports section, up to ৳8,000, wagering 20x.
- c44 Birthday Special Reward: Up to ৳2,000 reward in your birthday month, wagering 10x.
- c44 Refer a Friend Bonus: Up to ৳1,500 for each successful referral, wagering 8x.
- c44 Monday Recharge Offer: 25% bonus on deposits every Monday, up to ৳4,000, wagering 12x.
5.3 General Bonus Terms
A bonus is never a substitute for cash — it is a benefit that becomes withdrawable only upon meeting specific conditions. Another bonus cannot be claimed while one is already active. c44 reserves the right to change or withdraw any bonus promotion.
Gaming Rules
6.1 Game Results
The results of all games on c44 are determined through certified Random Number Generator (RNG) technology. There is no external interference in any game result.
6.2 Technical Errors
If a game stops mid-way due to a server issue or technical error, or if an incorrect winning amount is displayed, c44 reserves the right to recalculate based on accurate data.
6.3 Misconduct and Manipulation
If a member exploits a software bug, uses bots or automated systems, or attempts to defraud the system in any other way, the account will be cancelled and the associated funds will be forfeited.
6.4 Sports Betting
Odds displayed in sports markets are variable and may be updated until the match begins. Once a bet is confirmed, it cannot be cancelled; however, if a match is abandoned or officially suspended, the bet amount will be refunded.
Responsible Gaming
c44 always places the highest importance on members' wellbeing and mental health. Gaming is a form of entertainment — it should never be treated as a source of income.
7.1 Limit-Setting Options
Members can set daily, weekly, or monthly deposit limits from their own account. These limits take effect immediately.
7.2 Self-Exclusion
If a member feels that gaming is having a negative impact on their life, they can request a temporary or permanent suspension of their account. The support team provides this service 24 hours a day.
7.3 Protection of Minors
Allowing anyone under 21 to use c44 is strictly prohibited. It is recommended to use parental control software to manage children's device access in a family environment.
More detailed information and support options are available on our Responsible Gaming Guidelines page.
Account Suspension and Closure
8.1 Suspension by c44
c44 may temporarily or permanently close an account without prior notice in any of the following circumstances:
- Violation of any provision of these Terms and Conditions
- Detection of a duplicate account
- Provision of false identity or information
- Evidence of manipulation or fraud
- Suspicion of money laundering or other illegal activity
8.2 Closure by the Member
A member may request account closure at any time. The balance remaining in the account can be withdrawn before closure, provided there are no outstanding conditions.
8.3 Account Recovery
To recover a suspended account, the support team must be contacted. c44 will communicate its decision after completing the necessary investigation.
Privacy and Data Protection
c44 is committed to protecting members' personal information. Information provided at the time of registration on the platform is used for the purpose of delivering services and is not shared with third parties for payment.
9.1 Data Collection
Name, mobile number, email, banking information, and device technical data are collected solely to keep the service secure and functional.
9.2 Use of Cookies
Cookies are used on the c44 website to improve the browsing experience. Cookies can be managed from browser settings.
For a full description of how data is collected, stored, and used, please read our Privacy Policy page.
Limitation of Liability
10.1 Service Interruption
The service may be temporarily unavailable due to internet outages, server maintenance, or other technical reasons. c44 accepts no liability for compensation in such cases, but will assist in recovering ongoing bets and games.
10.2 Personal Losses
There is always a risk of financial loss in gaming and betting. c44 is not responsible for the outcome of a member's personal financial decisions. Members are advised to play within their own means.
10.3 Third-Party Services
Third-party services such as bKash, Nagad, Rocket, Upay, or banks are used for payment processing. Their own terms apply, and c44 is not directly responsible for any delays or issues caused by those services.
Dispute Resolution
11.1 How to Submit a Complaint
If you have a dispute or complaint, first raise it through c44's 24/7 live chat support. The support team provides service in Bengali and English and works to resolve issues quickly.
11.2 Complaint by Email
If the issue is not resolved via live chat, send the details in writing by email. Including your account ID, transaction date, and amount will help speed up the resolution.
11.3 Final Decision
c44's decision on game results or technical matters will be considered final, unless clear evidence of an error is found.
Changes to Terms
c44 reserves the right to partially or fully amend these terms at any time. When changes are made, the updated version will be published on this page and the "Last Updated" date will change.
12.1 Staying Informed About Changes
It is the member's responsibility to visit this page regularly to stay up to date. Continued use of the platform after any changes will be taken as acceptance of the new terms.
12.2 Notice of Important Changes
If significant changes are made to the bonus structure or payment policy, members will be informed via their registered email or through in-app notifications on the platform.